We collect information you provide directly to us, including:

Personal identification information (name, email address, phone number, date of birth)

Health and medical information necessary for providing healthcare services

Account credentials and profile information

Payment and billing information

Communications you send to us or through our platform

We also automatically collect certain information when you use our platform, including device information, IP address, browser type, usage patterns, and log data.

We use the information we collect to:

Provide, maintain, and improve our healthcare platform and services

Facilitate consultations between patients and healthcare providers

Process transactions and send related information

Send you technical notices, updates, security alerts, and administrative messages

Respond to your comments, questions, and customer service requests

Monitor and analyze trends, usage, and activities on our platform

Detect, investigate, and prevent fraudulent transactions and other illegal activities

Comply with legal obligations and enforce our terms of service

We may share your information in the following circumstances:

With healthcare providers involved in your care, as necessary to deliver medical services

With pharmacies for prescription fulfillment

With service providers who perform services on our behalf

In response to legal process or government requests as required by applicable law

To protect the rights, privacy, safety, or property of InstaMed Corp, our users, or the public

We do not sell your personal information to third parties. We do not share your health information for marketing purposes.

We implement and maintain robust security measures to protect your personal and health information, including:

End-to-end encryption for all communications

Encrypted data storage with industry-standard protocols

Role-based access controls ensuring only authorized personnel can access sensitive data

Regular security audits and vulnerability assessments

Secure infrastructure designed for regulated healthcare environments

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We continuously work to improve our security practices.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

Medical records and health information are retained in accordance with applicable healthcare regulations and professional standards.

When your information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

You have the following rights regarding your personal information:

Access and review your personal data held by us

Request correction of inaccurate or incomplete information

Request deletion of your personal data, subject to legal and regulatory requirements

Opt out of non-essential communications

Download a copy of your data in a portable format

To exercise any of these rights, please contact us at support@instamedications.com.

We use cookies and similar tracking technologies to collect information about your browsing activities on our platform. These help us improve your experience, analyze usage patterns, and deliver relevant content.

You can manage your cookie preferences through your browser settings or our Cookie Settings page. Note that disabling certain cookies may affect the functionality of our platform.

Our platform is not intended for children under the age of 18 without parental or guardian consent. We do not knowingly collect personal information from children under 18 without appropriate consent.

If you believe we have collected information from a child without proper consent, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our platform and updating the effective date.

Your continued use of InstaMedico after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: support@instamedications.com

Address: Unit 10-01 One Global Place, 25th St. cor 5th Ave, Taguig City, Philippines

Hours: Mon–Sun, 8:00–20:00